Navigating the sea of Patient Relationship Management (PRM) software can be a daunting task in today’s healthcare landscape. Many providers still rely on Electronic Medical Record (EMR) and Electronic Health Record (EHR) platforms that contain extensive patient information irrelevant to customer support representatives. This often results in frustratingly long wait times for patients seeking information, sometimes stretching into hours due to the absence of a proper PRM solution.
ContacPro, a robust Healthcare Patient Relationship Management (PRM) solution, is tailored to accommodate healthcare systems of all sizes. It does not merely manage patient information; it empowers healthcare providers to promptly deliver the information patients seek, whether over the phone or electronically. When ContacPro is deployed within a healthcare facility, a seamless data flow from existing database systems is ensured.
This intelligent solution serves as the vital bridge connecting the Front Office, Physicians, Nurses, Laboratory, Billing, and Finance teams in a healthcare setting. Beyond enhancing customer support, ContacPro also offers robust marketing features, allowing healthcare organizations to promote various programs and grant patients access to their personal data from the comfort of their homes. This not only boosts patient satisfaction but also ensures long-term patient retention.
Seamlessly handle incoming and outgoing patient calls and coordinate internal hospital departments.
Effortlessly integrate with existing databases for rapid access to patient information.
Schedule laboratory and doctor appointments for patients.
Set up alerts and reminders to ensure important tasks are never missed.
Tailor automation to meet specific needs.
Access real-time team and queue reports to monitor and improve operational efficiency.
Generate customizable reports that align with your unique requirements.
Maintain a list of frequently asked questions to assist support staff in addressing common patient queries.
Disseminate important announcements across your organization seamlessly.
Provide easy access to staff training materials for continuous improvement.
Utilize marketing automation capabilities to promote healthcare programs effectively.
With ContacPro, you’re not just investing in a Patient Relationship Management system; you’re elevating your patient care capabilities. This versatile software solution empowers healthcare facilities to provide top-tier customer support, streamlining operations, enhancing patient satisfaction, and ensuring that patients’ needs are promptly met
Promantra, established in 2003, specializes in RPA-driven revenue cycle management and IT solutions for the healthcare sector. We offer comprehensive end-to-end services, including medical billing, coding, eligibility verification, accounts receivable management, and denial management. Our commitment to quality and security is underscored by ISO 9001 and ISO 27001 certifications.