Patient Relationship Management Software to Keep Patients From Falling Through the Cracks
There are awful lot of PRM software out there in the market. Choosing the right PRM that fits the need of a healthcare system can be a daunting task. Most of the providers still use the existing EMR/EHR platforms that contains all the information of the patients that is not necessary for a customer support representative to know. Or it is most often noted that, the turnaround time to get back to a patient with the information he is looking for runs into hours just because there is no proper PRM in place.
ContacPro is a powerful Healthcare Patient Relationship Management-PRM solution that can be used by healthcare systems of all size. ContacPro not only manages patient information, but also helps you provide the patient with the information he is looking for over the phone or send electronically. Now when we deploy ContacPro at a healthcare facility, we ensure that there is a seamless flow of data from the existing database systems into ContacPro.
ContacPro acts as an interface between the Front Office, Doctor, Nurse, Lab, Billing and Finance teams in a healthcare setting.
Apart from the customer support features, ContacPro also provides marketing abilities which enable the healthcare organizations to sell other programs and also create user ids for patients to view their own information from the comfort of their home. This not only improves patient satisfaction but also ensures patient retention.
Features of ContacPro Patient Relationship Management Software:
- Ability to make attend inbound calls and make outbound calls to patients and other internal hospital departments
- Seamless integration with the existing databases for quick information access
- Ability to set Lab Appointments and Doctor Appointments
- Ability to set alerts and reminders
- Customize auto actions
- Real time team and queue reports
- Customizable reports
- FAQ list for the support staff
- Organizational announcements
- Access to staff education material
- Marketing automation
And much more…