Revolutionize Patient Relationship Management with ContacPro
In the vast landscape of Patient Relationship Management (PRM) software, choosing the right solution for a healthcare system can be a daunting task. Many healthcare providers still rely on existing Electronic Medical Records (EMR) or Electronic Health Records (EHR) platforms that contain far more information than is necessary for a customer support representative. Consequently, patients often face extended wait times for the information they seek, leading to frustration and decreased satisfaction.
ContacPro is here to change the game. This powerful Healthcare Patient Relationship Management solution is suitable for healthcare systems of all sizes. Beyond managing patient information, ContacPro is designed to bridge the gap between healthcare providers and their patients effectively. Here’s how it works
Seamless Data Flow
When ContacPro is deployed in a healthcare facility, it ensures a seamless flow of data from existing database systems into its interface. This means that patient information is readily accessible when needed, reducing wait times and enhancing the patient experience.
Multi-Department Communication
ContacPro serves as an interface connecting various healthcare departments, including the Front Office, Doctors, Nurses, Labs, Billing, and Finance. This ensures that information flows smoothly between teams, enhancing coordination and efficiency.
Customer Support Features
ContacPro goes beyond patient information management. It also offers a range of customer support features, allowing healthcare organizations to respond promptly to patient inquiries, make outbound calls, set appointments, and send alerts and reminders. By customizing automated actions, organizations can streamline processes, saving both time and resources.
Real-Time Reports
ContacPro provides real-time team and queue reports, allowing healthcare teams to monitor performance and address any issues swiftly. Customizable reports provide valuable insights into patient interactions and satisfaction.
Educational Resources
The platform offers access to staff education materials, ensuring that team members are well-informed and up-to-date on industry practices.
Marketing Automation
ContacPro empowers healthcare organizations to market their services more effectively. It can also create user IDs for patients to access their information from the comfort of their homes, enhancing patient satisfaction and retention.
With ContacPro, healthcare providers can streamline patient interactions, reduce wait times, and enhance the overall patient experience. This modern approach to Patient Relationship Management ensures that patients receive the support and information they need promptly, ultimately leading to greater satisfaction and improved patient retention.